For tech firms, the risk of not preparing for leadership changes is huge

Jason Dressel Contributor Share on Twitter Jason Dressel is president of History Factory, which helps companies use their history and heritage to enhance and transform strategy, positioning, marketing and communication. Every week over the past three and a half years,...

Why I make everyone in my company be the CEO for a day

Ville Houttu Contributor Share on Twitter Ville Houttu is the founder and CEO of Vincit USA. Leaders become great not because of their power, but because of their ability to empower others. It’s no secret that most tech companies tout their culture as...

3 critical lessons I learned while scaling RingCentral’s customer support team

Shaun Spivak Contributor Share on Twitter Shaun Spivak is the senior director of Global Customer Support at RingCentral, a global leader in communication and call center software provider. There are many things I wish I knew when starting out with my small customer...

3 analysts weigh in: What are Andy Jassy’s top priorities as Amazon’s new CEO?

It’s not easy following a larger-than-life founder and CEO of an iconic company, but that’s what former AWS CEO Andy Jassy faces this week as he takes over for Jeff Bezos, who moves into the executive chairman role. Jassy must deal with myriad challenges...